1. Support
  2. Managing Users & Permissions

What different levels of access can my users have?

There are four different user types that we provide:

Account Owner

Account owners have access to all of your organisation's data as well as the ability to add and remove locations, invite new users, change billing details, grant access rights and remove anyone, from your iAM organisation.

Location Manager

Any Location Managers can view and update the planned tasks and reactive jobs, as well as record and read details of incidents at the location(s) you select. They can manage custom assets and tasks, update contractor's details, and create policies, procedures, risk assessments, forms and bulletins to be shared with colleagues. They can also invite other users to their location(s).

Facilities Staff

Facilities Staff users are able to view and update the planned tasks and reactive jobs at the location(s) you select. They can also record incidents as well as read documents, risk assessments, forms and bulletins they are sent.

Reporter

The lowest level of access can be given to Reporter users. They only have the ability to report one-off jobs, raise help desk tickets, and record incidents at the location(s) you select as well as read documents, risk assessments, forms and bulletins they are sent.

 

Custom Roles
Account Owners are now also able to set up custom roles for their users where they can choose what level of access they have to the various features individually.