What is the difference between One-off Jobs and Help Desk Tickets?

One-off jobs allow your premises team to log and complete remedial work and maintenance around your sites; the help desk allows you to set up your own categories and can cover IT issues, maintenance requests from any of your users, and anything in between.

 

  One-off Jobs Help Desk Tickets
Can be raised by

Account owner, location manager, facilities staff

Account owner, location manager, facilities staff, reporter

Can be dealt with by

Account owner, location manager, facilities staff

Account owner, location manager, facilities staff

Can you assign to other users? No Yes
Where do I find them? Under the 'Premises' tab, click 'One-off Jobs' 'Help Desk' tab
How do I raise one?

In the One-off Jobs area, click the green ‘Raise a new job’ button

In the Help Desk area, click ‘Raise a new ticket’ in the menu on the right

Email notifications

Included in the weekly digest email

Users can opt in to get an email notification when a new help desk ticket is raised

 

You can create a one-off job from a help desk ticket, but you cannot raise a help desk ticket from a one off job.