The Help Desk is a powerful and customisable tool to allow you to triage any kind of issue; one-off jobs are for maintenance issues only.
The Help Desk is a premium feature, available with a full subscription to iAM Compliant
One-off jobs allow your premises team to log and complete remedial work and maintenance around your sites; the help desk allows you to set up your own categories and can cover IT issues, maintenance requests from any of your users, and anything in between.
| One-off Jobs | Help Desk Tickets | |
| Can be raised by |
Account owner, location manager, facilities staff |
Account owner, location manager, facilities staff, reporter |
| Can be dealt with by |
Account owner, location manager, facilities staff |
Account owner, location manager, facilities staff |
| Can you assign to other users? | No | Yes |
| Where do I find them? | Under the 'Premises' tab, click 'One-off Jobs' | 'Help Desk' tab |
| How do I raise one? |
In the One-off Jobs area, click the green ‘Raise a new job’ button |
In the Help Desk area, click ‘Raise a new ticket’ in the menu on the right |
| Email notifications |
Included in the weekly digest email |
Users can opt in to get an email notification when a new help desk ticket is raised |
You can create a one-off job from a help desk ticket, but you cannot raise a help desk ticket from a one off job.
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