My account has been suspended, how do I get back in?

All of our invoices have 30 day payment terms; if we have not received your payment in that time then we will suspend your account

You will still be able to login to iAM, but you will not be able to access any of your organisation's information. Please note that if you have more than one location in iAM, this will affect all locations as part of your account.

As some payments need to be reconciled manually, contact us to let us know the payment has been made and we can unlock the account quicker. If you know or expect that your payment will arrive late, please let us know beforehand and we can take steps to keep your account open while the payment is processed.

Sending a remittance via email is a good way to let us know to expect your payment.