How can I create a management action to follow up an issue raised in an incident report?

Raise management actions from incident reports to be able to set due dates and assign them to your colleagues.

When reviewing an incident report, you will be able to add action points based on the information contained in the record. Add as many actions as necessary by scrolling to the bottom of the incident's information page.

Once you've raised an action point you can click into it to add more detail. You can add a description for further information including links and file attachments. You are also able to assign the action to a colleague and set a due date.

You're also able to include additional information in a separate comment within the notes section, where it is also possible to include file attachments.