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Support

Premises

Premises

Learn about how to manage the tasks and assets at your premises

Tasks, Jobs, and Assets

How can I view completed one off jobs?

Can I specify which individual assets are affected in my one off jobs?

How do I remove or update a record I've logged?

What do 'Competent' and 'Qualified' mean?

Can I record planned tasks in advance?

Can I record remedial work for my assets?

How can I print off a list of jobs?

Can I record maintenance issues?

What makes a task urgent or upcoming?

How does iAM calculate estimated completion dates?

How do I update the estimated completion date for a task?

How can I see a schedule of jobs across multiple locations in my organisation?

Are all of the tasks you suggest required by law?

How can I print a history of completed tasks?

How do I add a task to my schedule?

How do I log that I've completed a task?

Can I record tasks and jobs retrospectively?

Can I cancel a one off job?

How do I update the list of assets at a location?

What Premises reporting features are available in iAM Compliant?

Can I reschedule a planned task that is due to fall on a UK bank holiday or weekend?

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Set Up, Management, and Customisation

How can I assign responsibility for tasks or jobs to my colleagues?

What if I don’t want to record metrics for a task that you recommend?

What if I know I will never need to send a task to a contractor?

How can I import a list of my existing assets?

How can I mark an asset as sold or disposed of?

How can I view a list of my disposed assets?

What do I do if you don't have an asset listed?

How can I change a task's frequency?

What if I don't need to do one of the tasks you recommend?

How can I resume responsibility for a task?

Can I record metrics or data points for my tasks?

How can I add a custom asset or a custom task?

Can I register my assets?

Can I create my own schedule?

What kinds of information can I add to my existing asset records?

How do I change the ownership of a planned maintenance task?

How can I make sure that notes and attachments are included in task completion records?

How can I make sure that notes and attachments are included in one off job completion records?

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Contractors & Contracts

What reporting can I access for my Contractors and their Contracts?

Can I save information about my preferred contractors?

How do I connect a task to a contract?

How can I keep track of my contracts in iAM?

How do I record that a one-off job was completed under a contract?

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How-To Guides

How can I use the task how-to guides?